Damstra Technology Pty Ltd reserves the right to revise these Terms and Conditions at any time. Any such revision will be binding and effective immediately upon posting of the revised Terms and Conditions on www.damstra.com.au. Your continued use of our site constitutes agreement to any revision of the Terms and Conditions.
Damstra Technology Pty Ltd provides data processing and management services. The fees associated with providing this services are charged once paperwork is submitted to Damstra Technology Pty Ltd. The processing includes, but is not limited to, booking requests, induction bookings, TWMS profile updates, and registrations.
Damstra Technology Pty Ltd is NOT the training provider and does not complete any training.
Payment terms are strictly nett 30 days (from date of invoice). Bookings will not be processed until current credit card details are provided or, for account customers, a copy of the purchase order is received by Damstra Technology Pty Ltd.
Each site that utilises the Total Workforce Management System (TWMS) has specific site requirements and reserves the right to refuse to induct or familiarise any person who they feel does not meet their site's requirements, standards, or whose skills are not required on site. To find the site specific requirements, go to www.damstra.com.au/Sites, find a specific site, and check the pre-induction or pre-familiarisation checklist as well as their competency data as per skills list/skills matrix.
Damstra Technology Pty Ltd assumes no liability for any loss due to a booking or registration not being accepted or made; whether it is due to an error in the information supplied, data entry error made during the processing of documentation, or Site rejecting booking requests.
Damstra Technology Pty Ltd and its clients reserve the right to cancel or change the induction or site familiarisation date and will notify the attendee. The participant can reschedule that booking for the same site at no extra cost. Fees are non-transferable.
By providing your payment details to Damstra Technology Pty Ltd, you irrevocably authorise and direct Damstra Technology Pty Ltd to use those details to deduct all fees payable to Damstra Technology Pty Ltd by you under these Terms and Conditions. All transactions are processed in Australian Dollars (AUD)
Refunds are not offered as a matter of course as all information submitted is deemed to be processed at the point of submission. To avoid incorrect site selection, Damstra Technology Pty Ltd recommends you have your pre-approval (if applicable) and an order number for the work being carried out prior to submitting paperwork.
A 'late booking fee' of $110.00 (GST inc.) applies when booking requests and compulsory paperwork and forms are received by Damstra Technology Pty Ltd within the late submission window. NOTE: Site variation to process is required for any late booking requests.
An administration fee of $66.00 (GST inc.) per hour is charged at the discretion of Damstra Technology Pty Ltd for additional administration, reporting, and accounting services. Fees will be charged for, but are not limited to: manual scanning, changes to employee or employer details within TWMS, reports requested from TWMS. Employee and company reports are freely available on TWMS Portal, therefore, additional reports will be charged at $66.00 (GST inc.) per report.
TWMS Access cards are issued at the discretion of Damstra Technology Pty Ltd and the Client. You acknowledge and agree that all employees are made aware that TWMS Access cards are an integral part of a larger data collection, storage, and maintenance system managed by Damstra Technology Pty Ltd on behalf of our clients.
Quick Response (QR) codes are printed on the back of each card. The QR code allows individuals and authorised Site Coordinators to view inductions, skills, site appointments, competencies, and expiry information.
Any data stored or created by utilising TWMS Access cards and the associated QR codes will remain the property of Damstra Technology Pty Ltd. Any risk associated with the use and/or safekeeping of the TWMS Access card and associated data will pass to the individual and their employer jointly from the date that the TWMS Access card is delivered to the company.
Replacement TWMS Access cards will incur a replacement card fee. Damstra Technology Pty Ltd and/or the Client reserve the right to withdraw, suspend, or deactivate a TWMS Access card at any time without providing cause or reason.
By utilising the services of Damstra Technology Pty Ltd you authorise Damstra Technology Pty Ltd to record your telephone calls for Quality, Training and Audit purposes. If you do not wish to have your call recorded please let the Damstra Technology Pty Ltd representative know at the beginning of your call.
It is accepted by Damstra Technology Pty Ltd that any information a company provides us about an employee, that employee has given their express permission to provide that information to Damstra Technology Pty Ltd accepts no responsibility for receiving information if you have failed to obtain this express permission.